Custom delivery
This class can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at our office. Please contact Upstate Employers Network for more information.
Communication and Conflict Resolution
Participants learn how to build productive work relationships by using effective communication skills and work toward collaboration, and identify conflict triggers and strategies to help avoid or manage a potential conflict. Participants will also discover strategies for working with difficult people and how to better manage responses, especially in stressful situations.
Topics
Communication
Determining your communication style
4 types of communication
2 dimensions of communication style
Communication style strengths and trouble spots
Interacting with other communication styles
Assessment: What's My Communication Style?
Conflict
Understanding conflict
Practicing conflict resolution
Development planning
Understanding 10 typical conflict situations
Assessment: Conflict Strategies Inventory
Goals
Identify the importance of communication skills in building effective work relationships
Describe the obstacles that impact communication within an organization
Demonstrate how to effectively send and receive messages to achieve collaboration
Understand the importance of effective listening
Use appropriate questioning techniques
Describe a process for resolving conflict
Practice resolving conflict situations
Instructor
Schedule
June 4, 2024
Class meets 8:30 a.m. to 4:30 p.m.
Fee
Members: $358 per person
Non-members: $483 per person
Class includes copyrighted material
Location
Employers Network office; 1004 South Pine Street, Spartanburg
Attendance
Registered participants who fail to attend a class ('no-shows') will be charged full class cost. The 'no-show' fee may not be used as a credit for another EN class, or other type of event or service.
Cancellations made less than 10 business days prior to start of class will be charged full class cost. Substitutions are welcome.