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Process Improvement

  • Upstate Employers Network 1004 South Pine Street Spartanburg, SC, 29302 (map)

Custom delivery

This class can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at our office. Please contact Upstate Employers Network for more information.


Process Improvement

Participants will learn the characteristics of a continuous improvement culture, how to create this culture, and the most effective tools for quickly and permanently eliminating problems.

Class content applies to both manufacturing and non-manufacturing work sites.


  • Core concepts of continuous improvement, and characteristics of a culture of continuous improvement, including how value is created
  • The value stream and customer/supplier relationships
  • Variation, and its consequences
  • Basics of problem-solving, including difference between symptom and root cause
  • Teamwork and problem-solving tools
  • Basic tools (flowcharts, brainstorming, ‘5 whys,’ and fishbone diagrams)
  • Using the ‘IDEAL’ process to identify root causes and eliminate problems


  • Identify the reasons culture is more important than infrastructure, procedures, and policies in developing continuous improvement
  • Define the core concepts of continuous improvement
  • Explain how continuous improvement begins with a mindset
  • Identify the characteristics of a continuous improvement culture
  • Identify the characteristics of associates who are 100% committed to continuous improvement


Jeff Gossett


February 21, 2018
Class meets 8:30 a.m. to 4:30 p.m.
Participants are on their own for lunch


Members: $255 per person
Non-members: $355 per person


Employers Network office; 1004 South Pine Street, Spartanburg


Call Employers Network: 585-1007

To register by fax, use this form.


Registered participants who fail to attend a class ('no-shows') will be charged full class cost. The 'no-show' fee may not be used as a credit for another UEN class, or other type of event or service.

A 'late notice' charge (50% of the class fee) will be charged for cancellations made less than 48 hours before the scheduled class starting time. The 'late notice' charge may not be used as a credit for another UEN class. or other type of event or service.

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