Administrative Assistant

Document ID: JD-AA-2026-v1.0

Effective Date: October 01, 2026

Job Title: Administrative Assistant

Location: Gaffney, SC (On-site)

Job Type: Full-Time

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Experience Required: 2 to 5 Years

Department: Administration / Operations

POSITION SUMMARY

We are seeking a reliable, adaptable, and detail-oriented Administrative Assistant with 2 to 5 years of proven experience to join our team in Gaffney, SC. In this role, you will manage day-to-day office operations, accurately process customer orders, and deliver exceptional customer service over the phone and via email. The ideal candidate thrives in a structured environment, possesses strong communication skills, and exhibits a high degree of flexibility to learn new tasks and assist in various areas of the business as company needs evolve.

KEY RESPONSIBILITIES

Administrative Support & Cross-Functional Assistance

·       Perform general office duties, including document filing, scanning, mail distribution, and data management.

·       Monitor and maintain office supplies inventory, placing orders proactively as needed.

·       Demonstrate flexibility and enthusiasm to learn new operational processes and assist other departments or business areas during high-demand periods.

·       Collaborate with management and team members on daily administrative tasks and special projects.

Order Entry & Customer Interaction

·       Receive, verify, and accurately input customer orders into company databases.

·       Interact directly with customers via telephone, email, and in-person inquiries with a high standard of professionalism.

·       Provide timely order status updates, resolve customer inquiries, and appropriately route escalation calls.

·       Partner with sales, inventory, and logistics/shipping teams to ensure smooth order fulfillment and customer satisfaction.

QUALIFICATIONS & REQUIREMENTS

·       Experience: 2 to 5 years of demonstrated administrative support or customer service experience required.

·       Education: High School Diploma or equivalent required.

·       Adaptability: Strong willingness to learn new software, workflows, and cross-train in other areas of the business.

·       Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

·       Communication: Excellent verbal and written communication skills with a customer-first mindset.

·       Detail Orientation: High degree of accuracy in data entry, order verification, and task execution.

·       Punctuality: Reliable adherence to the standard schedule of Monday – Friday, 8:00 AM – 5:00 PM.

PREFERRED QUALIFICATIONS

·       ERP Systems Experience: Prior experience with Enterprise Resource Planning (ERP) software (e.g., SAP, NetSuite, QuickBooks, or similar platforms) is strongly preferred.

·       Bilingual Ability: Bilingual language proficiency (e.g., English/Spanish) is highly preferred.