This class can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at our office. Please contact Employers Network for more information.
Developing a Service-Oriented Culture
This class demonstrates the dynamics of service within the organization and helps participants understand who their customer is and how to professionally approach each contact with a customer.
Types of customers
4 qualities of service
Moments of truth---experiences with the customer
Voice and tone
Perception and word choice
Define the customer, both internally and externally
Understand, define, and practice good service techniques
Explain how poor interactions with internal or external customers can affect the bottom line
Apply various communication techniques that improve ability to create a positive experience for every customer
Exhibit the ability to listen actively and with empathy
Identify stress-reduction techniques to remain helpful and professional in every customer contact
August 28, 2019
Class meets 8:30 a.m. to 4:30 p.m.
Participants are on their own for lunch
Members: $255 per person
Non-members: $355 per person
Employers Network office; 1004 South Pine Street, Spartanburg
Call Employers Network: 585-1007
To register by fax, use this form.
Registered participants who fail to attend a class ('no-shows') will be charged full class cost. The 'no-show' fee may not be used as a credit for another EN class, or other type of event or service.
A 'late notice' charge (50% of the class fee) will be charged for cancellations made less than 48 hours before the scheduled class starting time. The 'late notice' charge may not be used as a credit for another EN class. or other type of event or service.
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